Shipping and Returns
Shipping
Free Shipping Within Bulgaria
All orders placed in Bulgaria are eligible for free shipping, regardless of the order size or value.
Free Shipping Within EU
For our EU customers, we offer free shipping on all orders above €120.
Returns policy
Free Shipping Within Bulgaria
We want you to be fully satisfied with your purchase. If for any reason you're not, we offer a 30-day return policy from the date of delivery. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Return policy
1. Contact our Customer Service team and provide them with your order number and the reason for the return.
2. Our team will guide you through the process and provide the necessary return documents.
3. Securely package your item and send it to the return address provided by our Customer Service team.
Refunds
Once we receive and inspect the returned item, we'll send you an email to confirm receipt and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
If you wish to exchange an item, please contact our Customer Service team. Exchanges are subject to stock availability.
For any other questions or concerns, feel free to contact our customer service team. We're always ready to help!